Websites are complicated
Most small businesses don’t have the resources or desire to maintain their websites. No problem. We can manage your site and help you create an internet strategy that’s a profit center instead of a sinkhole.
The problem
Websites have lots of connected parts that sometimes don’t play nice. This can lead to error pages, sluggish performance, and code compromises. Before you know it, your website looks 10 years old; the content is obsolete, links are broken, images are missing, and you’ve got no idea how to fix it. Fortunately, most of these problems can be eliminated by a regular schedule of maintenance, updates and monitoring.
The solution
We can’t guarantee that nothing will ever go wrong with your website, but we can minimize the chances. Our basic Level 01 service plan is designed to keep your site up to date, secure, and running at peak performance. Two additional plans provide increasing levels of personal support, depending on your budget and content goals. We also have a glossary of website support terms to help you make sense of our service plans.
Website support plans
Choose a standard level of care. Or we’ll customize one for you.
01
Level 01
$200 / month
Priority: Defend
Focus: Backups, updates, performance, security, minor revisions
Personal support: 4 hours per month maximum
Best for: Websites that are updated twice a month or less
- Daily website backups
- Monthly offsite website backups
- Regular security audits
- WordPress updates
- Plugin updates
- Theme updates
- Browser compatibility testing
- Mobile device testing
- Website performance audits
- Access to premium plugins
- Advanced form processing
- Technical SEO
- Website Operations Manual
- Unlimited support by email
- Monthly Activity Report
- Content revision
02
Level 02
$400 / month
Priority: Engage
Focus: Content creation, basic social media
Personal support: 8 hours per month maximum
Best for: Websites that are updated weekly
- Daily website backups
- Monthly offsite website backups
- Regular security audits
- WordPress updates
- Plugin updates
- Theme updates
- Browser compatibility testing
- Mobile device testing
- Website performance audits
- Access to premium plugins
- Advanced form processing
- Technical SEO
- Website Operations Manual
- Unlimited support by email
- Monthly Activity Report
- Content revision
- +
- Copywriting and content creation
- Social media sharing
- Introduction to Google search tools
- Scheduled phone support
- Document and PDF creation
- Photograph sourcing
03
Level 03
$800 / month
Priority: Convert
Focus: Advanced social media, email marketing
Personal support: 16 hours per month maximum
Best for: Websites that are updated twice a week or more
- Daily website backups
- Monthly offsite website backups
- Regular security audits
- WordPress updates
- Plugin updates
- Theme updates
- Browser compatibility testing
- Mobile device testing
- Website performance audits
- Access to premium plugins
- Advanced form processing
- Technical SEO
- Website Operations Manual
- Unlimited support by email
- Monthly Activity Report
- Content revision
- +
- Copywriting and content creation
- Social media sharing
- Introduction to Google search tools
- Scheduled phone support
- Document and PDF creation
- Photograph sourcing
- +
- Social media publishing
- Email marketing
- Third-party review
- In-person consultations
- Google Business Profile management
- Personal training
Payment and Terms
All service plans are subject to the following terms:
- Payment: Due monthly, in advance.
- Terms: 3-month minimum term. Thereafter either party may cancel at any time with 30-day notice.
- Support hours expire monthly and do not roll over.
- Support hours are only guidelines. We never nitpick, and we’ll never nickel-and-dime you.
- Standard support plans do not include website hosting, domain name registration, or email service.
- Other exclusions apply.
Support plans explained
If you’re new to website design and support, it’s easy to get overwhelmed by all the buzz words, acronyms, and technical jargon. It bugs us too, so we assembled some brief descriptions to help clarify our support plans.
There are no statues of committees.
The size and structure of your organization have a direct impact on project management. Coordinating schedules and communication takes longer with twenty people than five. Committees can suck the life out of projects — And usually do.
